Watchmaking
About us
Services & FAQ
At Initium, every watch has a story to tell, and we’re here to make sure it continues to beat elegantly, year after year. Your watch is more than just an accessory, it’s a legacy, a testimony to your taste.
Our after-sales service aims to preserve this history, to maintain this precious connection between you and your watch.
Before you temporarily part with your watch, we have a few tips for you.
2 years on the watch and services?
what type of service + schedule (estimate, waiting time)
exactly what type of service + procedure (estimate, waiting time)
We understand the importance of preserving the timeless beauty and precision of your unique piece. Our team is here to meet your needs, combining expertise and passion to care for every watch.
After-sales service is more than just maintenance: every repair, every overhaul is meticulously carried out. Your watch is in expert hands, pampered by craftsmen who understand the magic of every tick.
Contact us
Contact or fixed price?
… CHF
For a partial watch service, we target the customer's specific needs after detailed communication. The watch is then sent to our technical department, where our watchmakers focus on any necessary adjustments or repairs. Targeted tests are carried out to ensure the success of the partial service, followed by rapid return to the customer.
Complete watch service involves a multi-stage process. The watchmaker begins by dismantling the watch, cleaning each component, inspecting the parts and replacing any that are defective. Next, he applies special oils, rewinds the movement, makes adjustments to ensure precision, and carries out performance tests.to ensure the watch's water-resistance, he checks and restores the water-resistance, then finishes with final winding. These steps guarantee the watch's smooth running and durability.
When a customer reports a problem with their watch to our after-sales service, we start a detailed process to ensure a rapid and satisfactory resolution. After in-depth communication with the customer, the watch is sent to our workshops for a precise evaluation. Our experienced watchmakers carry out the necessary repairs, followed by rigorous testing to ensure that the watch functions properly. Once repairs have been completed, the watch is promptly dispatched to the customer.