customer FAQ

When are the classes held?

Classes take place every day from Monday to Saturday. However, wishing to favor small groups to ensure quality, there may be a waiting period that varies depending on our availability. In Le Noirmont, full day (Delta) classes only take place from Wednesday to Saturday.

How to know the schedule of the classes?

Contact us by email or phone. We offer you several dates to best suit to your availability.
For a group request, we recommend that you contact us at least one month in advance.

Does Initium have special offers for groups?

Yes, you will find information about our offers for groups here.

 

Is there a long waiting list?

The waiting list depends on several criteria, such as the day of the class (e.g., higher demand on Saturdays), the selected language and workshop, as well as the number of people.
On average, a date can be set within three weeks to a month.

How long is a class?

The Alpha class lasts three hours and can take place in the morning or in the afternoon, depending on your preference: from 9 am to 12 pm or from 1:30 pm to 4:30 pm respectively

The Gamma class lasts four hours and can also take place in the morning or in the afternoon, depending on your preference: from 8 am to 12 pm or from 1:30 pm to 5:30 pm respectively.

The “Delta” class lasts a full day (9 hrs and 30min) and take place from 8 am to 5:30 pm.

In which languages can I take an Initium workshop?

All of our classes can be taught in French, English, German, Italian or Spanish.
However, there are fewer dates available for classes taught in any other language than French.
It is also possible to take a class in Chinese, Russian, Arabic, etc ... with a translator at an additional cost.

Do I need to have watchmaking knowledge to be able to participate in an Initium workshop?

Absolutely not! All of our classes have been designed so that everyone can participate and therefore require no prior knowledge.

Can I cancel my class or reschedule it? At what cost?

Depending on when you cancel or reschedule the class, you will not have to pay any fees. For more information about this, please visit our terms and conditions at the bottom of the page.

Is there an age limit to participate?

No, the classes are truly accessible to everyone. We have already had the opportunity to welcome participants aged from 11 to 94 years old! Our watchmakers know how to adapt perfectly to each individual's abilities and accompany participants throughout the initiation.

What are the differences between a Gamma and Delta class?

The Gamma class lasts half a day while the Delta class lasts a full day.
The difference is explained by the fact that the Delta class includes disassembling and reassembling the movement, while the Gamma class mainly focuses on the choice of components and casing operations. In addition, the Delta class includes a gourmet lunch with the watchmaker.

What is the price of the classes and what are the methods of payment available?

The detailed description of our classes as well as the prices can be found on the workshops page.
The methods of payment are:
- Bank transfer
- Visa - Mastercard
- Twint

Where are the Initium workshops and how to get there?

All our workshops are accessible by public transport or by car. We will provide more information regarding transport when booking. If you would like to have an overview, here are the addresses of our three workshops:

Geneva
Grand-Rue 17
1204 Geneva

Le Noirmont
Sous-la-Velle 14
2340 Le Noirmont

Are the Initium workshops accessible to people with reduced mobility?

Noirmont workshop
Yes. Access from the car park is flat, a large lift provides easy access to our workshop and the toilets are adapted.


Geneva workshop
Unfortunately, no. The building dates from the 16th century and uneven ground level as well as very small WCs make it unsuitable for people with reduced mobility.

Can we visit the workshops?

Our Geneva workshop also acts as a boutique. You can therefore go there to have more information about our classes.
Opening time: Monday to Friday 8:30 am to 12 pm and 1:30 pm to 5 pm
Saturday only upon reservation

Where to see Initium watches?

We do not have production models, we let your creativity run free with a wide choice of components. Over a million possible combinations are available to you to create an absolutely unique Swiss watch! Visit our Facebook page or our Instagram account which have many examples of watches made by our participants.

What is the size of an Initium watch?

Currently, for classes including a manual winding mechanical movement, we offer case diameters between 42mm and 48mm. For classes including a self-winding mechanical movement, we offer case diameters between 33 mm and 43.5 mm.

What is the quality of an Initium watch?

The movements we offer are among the most robust and reliable in the Swiss industry. The components available in class are used by many Swiss watch brands and allow you to create a high-quality watch. Each Initium watch made in our workshops has a 2-year warranty and is certified Swiss made.

What does a gift contain for an Initium class?

For Alpha classes:
A sealed card describing the steps and duration of the class
An envelope and a card to add a personal note
For Gamma and Delta Classes:
A sealed card describing the steps and duration of the class
An envelope and a card to add a personal note
An Initium watch box containing a watchmaker eyeglass

How to get a gift?

Go to our gifts page and select the type of class or a value you'd like to offer as a gift. Then enter the name of the gift receiver as well as a mailing address of the gift giver for the shipment (if possible different from the gifts receiver in order to preserve the surprise).

 

How long does it take to receive my gift voucher?

If ordered before 4 pm, it is shipped the same day. Then the delivery time depends on the destination country. It generally takes between 2 to 8 days in Europe.
On request and at an additional cost, priority mail shipping is also available. We also have gift vouchers in electronic format, printable at home.

How do I get the kit?

You have been seduced by the concept of creating your own watch from home? Great, you will soon be in possession of the superb Kit bag including everything you need to make the watch of your dreams.

To do so, you just have to:

  1. Choose from our watch proposals or contact us by e-mail to go further in the customisation
  2. Place your order
  3. You will receive your Kairos kit directly to your home by parcel post. You will then be able to start practising…
Are there any prerequisites to build a watch with the kit?

Absolutely not! The Kairos watch kit does not require any pre-requisites in watchmaking, it is aimed at both neophytes and enthusiasts of all levels. Much more than a simple tool kit, it puts forward a didactic method including video tutorials and clear and detailed instructions from our master watchmaker in French and English. In addition, a forum is accessible from anywhere in the world, 24 hours a day, 7 days a week, offering the possibility to share questions and dialogue about watchmaking. You also have access to 1 hour of contact with one of our Master Watchmakers, by video conference or by phone, as you wish! Still, have doubts? Write to us at [email protected] and we will be happy to help you!

Do the watch kits also contain the watch components?

Of course, they do! Our Kairos watch assembly kits include, in addition to all the necessary watchmaking materials, the precious components of your watch that you have chosen. Movement, hands, dial, bracelet, cases, the components you have selected are, of course, included in the price! As well as access to our tutorial platform where you can follow step by step how to assemble your watch.

Is it possible to define the design of the watch and choose the components yourself?

Yes! Do you prefer a sober style or on the contrary love colours? Choose from our many examples! It is also possible to select each component one by one with the help of our catalogue on request by e-mail. We will be happy to guide you in your selection while respecting your preferences! To make sure you like the design you have chosen, we will send you a simulation of the final result by e-mail, which we can repeat as many times as possible until you find the perfect combination!

Is it possible that I cannot assemble my watch?

Watchmaking is a craft that requires patience and meticulousness, which is why each step has been thought out, adapted, and optimized by our Master Watchmakers so that everyone can assemble their own watch from home. The video tutorials have been made by a professional studio in order to allow optimal quality. As for the explanations, they are given by our Master Watchmaker who has a rather impressive background in the luxury watchmaking sector. He explains with great detail and precision the steps to be conducted as well as the tools required for each of them. In addition, our discussion forum, where you can chat with other enthusiasts and our Master Watchmakers, will answer all your questions. And if, after all that, you still have some questions, our kit gives you access to 1 hour of contact with one of our Master Watchmakers, by video conference or by phone, as you wish! In addition, if you have any difficulties with parts or if your watch still does not work, you can send it back to us and we will provide you with a quote to correct the problem.

What happens if I have a problem with parts during the assembly of my watch?

The probability of encountering a technical defect with any item is not zero. That is why we guarantee to provide you with customer service (contact and quotation) that meets your expectations. This service is, of course, free of charge.

In case you notice any problem with the components or the watch once assembled, we invite you to contact us by phone at +41 32 953 80 87 or by e-mail at [email protected]. We will then consider your requests with the utmost care and treat them with efficiency.

Once the contact is made, you will be asked to send us your part by registered mail to the following address: Initium Creawatch Sàrl, Sous-la-Velle 14, 2340 Le Noirmont. Please make sure that the parts sent are well maintained and protected in the parcel so as not to be damaged during transport. Once received, we will establish a free estimate and determine if an invoice is necessary.

Is there a charge for after-sales service?

You can contact us by phone or e-mail with your questions or problems. The oral or written exchange will, of course, be free of charge.

As for the cost of the after-sales service, it will depend on the origin of the problem and the condition of your part. In all cases, we guarantee that we will provide you with an estimate before validating the service on your part with you. This way, there will never be any unpleasant surprises!

Is there a warranty with the kits?

We do not provide a warranty on watch kits because the watch is assembled by you, outside our premises. However, this does not prevent us from being fully attentive to your needs and managing your requests with efficiency, honesty, and transparency. Moreover, we have a reactive and fast after-sales service including a free estimate and the cost of replacement or repair of components at cost price. Indeed, we do not make any margin on the after-sales service.

 

Is it possible to buy a kit including disassembly and assembly of the movement?

No, not at the moment. The Kairos kit that we offer only allows you to proceed with the casing of an Initium watch. In order to provide the best service to our watch enthusiasts, we prefer to go step by step. Thus, we first want to perfect our Kairos Gamma kit (watch assembly) before being able to offer a Kairos Alpha kit (disassembly and assembly of a movement) or Delta kit (disassembly and assembly of the movement + watch assembly). But rest assured, Initium is only at the beginning of its development and has many projects in mind. In the next few months, you should see an assembly kit appear where the assembly and disassembly of the movement will be possible.

If I order several watches, is it possible to buy the tooling bag at once?

It is possible to buy a kit including the tools and the components and then a second kit including only the watch components. This is especially true for group orders, with family, friends, or couples, but also for yourself!

How is access to the assembly instructions given?

The instructions are in the form of video tutorials in which our Master Watchmaker explains in a clear and detailed way each step. As soon as you receive your kit, you will have access to our video platform and can follow the instructions to assemble your Swiss mechanical watch. In addition, our discussion forum, where you can chat with other enthusiasts and our Master Watchmakers, will answer all your questions. And if, after all that, you still have some questions, our kit gives you access to 1 hour of contact with one of our Master Watchmakers, by video conference or by phone, as you wish!

Who gives the instructions in the video tutorials?

evin Nebel, our Master Watchmaker, and workshop manager in Le Noirmont (a village in the Jura Mountains, Switzerland) explains each step in the video tutorials. An explorer and enthusiast, Kevin has travelled the world in search of time. After working for major watch brands such as Piaget and Breitling in Switzerland, he moved to the Bahamas and then to New York where he was responsible for after-sales service at Breitling. A few years later, he returned to Switzerland and became a watchmaking instructor for Milus. Kevin joined Initium during the development of the watch kit project to become the Master Watchmaker teacher in the video tutorials. More than that, as the technical manager of the kits, he will be responsible for making them evolve to constantly improve the customer experience!

Is it possible to offer a Kairos kit to a loved one?

It is possible to offer a Kairos kit to a third party. There are three options for this. You can choose the design of the watch and receive the case with the chosen components. You can receive the bag with the tools and let the recipient of the kit choose the components afterwards. Or, you can receive a Kairos gift certificate that will allow the recipient to choose their components and receive everything in their bag at once. Please note that our gift certificates have no expiration date.

If you have any questions regarding accommodation or restaurants near our workshop:

Do not hesitate to contact us, we'd be more than happy to help and recommend some fine places nearby!

Do you have any food intolerance? (Only for the Delta class)

Please let us know in advance so that the cook can take it into account when concocting a meal that promises to be unforgettable!