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FAQ - Customers

Questions

Our classes

Classes take place every day from Monday to Saturday. However, wishing to favor small groups to ensure quality, there may be a waiting period that varies depending on our availability. In Le Noirmont, full day (Delta) classes only take place from Wednesday to Saturday.

Contact us by email or phone. We offer you several dates to best suit to your availability.
For a group request, we recommend that you contact us at least one month in advance.

Yes, you will find information about our offers for groups here.

The waiting list depends on several criteria, such as the day of the class (e.g., higher demand on Saturdays), the selected language and workshop, as well as the number of people.
On average, a date can be set within three weeks to a month.

The Alpha class lasts three hours and can take place in the morning or in the afternoon, depending on your preference: from 9 am to 12 pm or from 1:30 pm to 4:30 pm respectively

The Gamma class lasts four hours and can also take place in the morning or in the afternoon, depending on your preference: from 8 am to 12 pm or from 1:30 pm to 5:30 pm respectively.

The “Delta” class lasts a full day (9 hrs and 30min) and take place from 8 am to 5:30 pm.

All of our classes can be taught in French, English, German, Italian or Spanish.
However, there are fewer dates available for classes taught in any other language than French.
It is also possible to take a class in Chinese, Russian, Arabic, etc ... with a translator at an additional cost.

Absolutely not! All of our classes have been designed so that everyone can participate and therefore require no prior knowledge.

Depending on when you cancel or reschedule the class, you will not have to pay any fees. For more information about this, please visit our terms and conditions at the bottom of the page.

No, the classes are truly accessible to everyone. We have already had the opportunity to welcome participants aged from 11 to 94 years old! Our watchmakers know how to adapt perfectly to each individual's abilities and accompany participants throughout the initiation.

The Gamma class lasts half a day while the Delta class lasts a full day.
The difference is explained by the fact that the Delta class includes disassembling and reassembling the movement, while the Gamma class mainly focuses on the choice of components and casing operations. In addition, the Delta class includes a gourmet lunch with the watchmaker.

The detailed description of our classes as well as the prices can be found on the workshops page.
The methods of payment are:
- Bank transfer
- Visa - Mastercard
- Twint

Our Workshops

All our workshops are accessible by public transport or by car. We will provide more information regarding transport when booking. If you would like to have an overview, here are the addresses of our three workshops:

Geneva
Grand-Rue 17
1204 Geneva
Location

Le Noirmont
Sous-la-Velle 14
2340 Le Noirmont
Location

Gebertingen
Breitenaustrasse 10
8725 Gebertingen
Location

Noirmont workshop
Yes. Access from the car park is flat, a large lift provides easy access to our workshop and the toilets are adapted.
Geneva workshop
Unfortunately, no. The building dates from the 16th century and uneven ground level as well as very small WCs make it unsuitable for people with reduced mobility.
Gebertingen workshop
The workshop is located on the second floor without a lift. However, once reached that floor, the workshop is suitable for people with reduced mobility. It depends on the possibility of the person to move under these conditions.

Our Geneva workshop also acts as a boutique. You can therefore go there to have more information about our classes.
Opening time: Monday to Friday 8:30 am to 12 pm and 1:30 pm to 5 pm
Saturday only upon reservation

My Initium watch

We do not have production models, we let your creativity run free with a wide choice of components. Over a million possible combinations are available to you to create an absolutely unique Swiss watch! Visit our Facebook page or our Instagram account which have many examples of watches made by our participants.

Currently, for classes including a manual winding mechanical movement, we offer case diameters between 42mm and 48mm. For classes including a self-winding mechanical movement, we offer case diameters between 33 mm and 43.5 mm.

The movements we offer are among the most robust and reliable in the Swiss industry. The components available in class are used by many Swiss watch brands and allow you to create a high-quality watch. Each Initium watch made in our workshops has a 2-year warranty and is certified Swiss made.

Not yet, but soon! We are currently working on the creation of an online watch configurator. Over 10 million compositions will be possible, which will allow you to achieve a truly unique Swiss watch. Today you have the choice between two options to make your own Swiss watch:
Taking a class in one of our workshops or purchasing a watch kit (pre-orders), which you’ll assemble yourself from home.

Gifts

For Alpha classes:
A sealed card describing the steps and duration of the class
An envelope and a card to add a personal note
For Gamma and Delta Classes:
A sealed card describing the steps and duration of the class
An envelope and a card to add a personal note
An Initium watch box containing a watchmaker eyeglass

Go to our gifts page and select the type of class or a value you'd like to offer as a gift. Then enter the name of the gift receiver as well as a mailing address of the gift giver for the shipment (if possible different from the gifts receiver in order to preserve the surprise).

If ordered before 4 pm, it is shipped the same day. Then the delivery time depends on the destination country. It generally takes between 2 to 8 days in Europe.
On request and at an additional cost, priority mail shipping is also available. We also have gift vouchers in electronic format, printable at home.

Further information

Do not hesitate to contact us, we'd be more than happy to help and recommend some fine places nearby!

Please let us know in advance so that the cook can take it into account when concocting a meal that promises to be unforgettable!

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